At galaxyelectronics.sbs, we are committed to providing our customers with the best shopping experience. Below are our frequently asked questions to help you better understand our services and products.
- How do I place an order?
You can place an order on our website by following these steps:
Browse our products and select the items you need.
Add the items to your cart.
Proceed to checkout, enter your shipping address and payment information.
Confirm your order and submit.
- Can I change my order?
You can contact us to change the order details shortly after order submission, but once the order has been processed or shipped, we cannot make any changes.
- How long does it take for my order to ship?
Shipping time depends on your location and the chosen shipping method. Typically, orders will ship within 2-5 business days after processing.
- How do I check my order status?
You can log in to your account and view your order status in the “Order History” section. We will also send you the latest order updates via email.
- What is our return and exchange policy?
If the goods you receive are defective or do not match your order, you can apply for a return or exchange within 30 days of receiving the goods. Please ensure the goods are unused and in their original packaging.
- What payment methods are available?
We accept various payment methods, including credit cards, debit cards, PayPal, etc. You can choose the payment method that suits you at checkout.
- How can I ensure the security of my personal information?
We are committed to protecting your personal information and employ encryption technology and other security measures to ensure that your data is not accessed by unauthorized personnel. For more information, please see our Privacy Policy.