Thank you for choosing galaxyelectronics.sbs. We aim to provide you with high-quality electronic components and a satisfying shopping experience. Here is our return and refund policy:
- Return Period
You can request a return within 30 days of receiving the item. Return requests after this period will not be accepted. - Return Conditions
The item must be in its original packaging and unused or undamaged.
All accessories and instructions must be returned together.
Your order number and purchase date are required for the return request.
- Return Request Process
To request a return, please follow these steps:
Send an email providing your order number and the reason for the return.
Our customer service team will reply within 24 hours, providing return authorization and a detailed return address.
Follow the instructions to return the item to the designated address.
- Refund Processing
Once the returned item is confirmed to meet the return conditions, we will process the refund within 5-7 business days of receiving the item. The refund will be processed using your original payment method. - Shipping Costs
Except for returns due to product quality issues or incorrect shipments, customers are responsible for return shipping costs.
If the return is due to misshipment or product quality issues caused by us, we will cover the shipping costs.
- Exchange Policy
To exchange for the same type of product, please apply for a return and place a separate order for the new product. - Contact Us
For any questions or further information, please contact our customer service team. We are happy to assist you.